Shipping policy

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  <p>Last updated: {{ last_updated }}</p>
  <p>Here's what to expect when you place an order with {{ shop_name }}.</p>

  <h2>Where Your Order Ships From</h2>
  <p>Many of our products are shipped directly from our suppliers, some of whom are located outside South Africa. Because of this, delivery times are longer than a typical local courier delivery, and items purchased together in a single order may sometimes arrive in separate parcels.</p>

  <h2>Processing and Delivery Times</h2>
  <p>Orders are typically processed within 1–3 business days. Once dispatched, delivery generally takes 14–21 business days, depending on the supplier, your location, and customs clearance. Delivery estimates are not guaranteed and may vary, particularly around public holidays or peak shopping periods.</p>

  <h2>Shipping Costs</h2>
  <p>Shipping costs are calculated at checkout based on your order and delivery address. Any applicable charges will be shown before you complete your purchase.</p>

  <h2>Order Tracking</h2>
  <p>Once your order ships, we will send you a confirmation email with tracking information where available. Please allow a few days for tracking information to update after dispatch.</p>

  <h2>Customs, Duties and Taxes</h2>
  <p>As some items ship from suppliers outside South Africa, your order may be subject to import duties, taxes, or customs clearance fees imposed by South African customs authorities. These charges, if any, are the responsibility of the customer and are not included in the price of the item or shipping cost. We recommend checking with your local customs office if you have questions about potential charges.</p>

  <h2>Delayed or Missing Orders</h2>
  <p>If your order hasn't arrived within the estimated delivery window, please contact us at {{ email }} with your order number so we can look into it on your behalf.</p>

  <h2>Contact Us</h2>
  <p>If you have any questions about shipping, please contact us at {{ email }}{% if phone != blank %} or {{ phone }}{% endif %}.</p>
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